COM 323 Business and Professional Communiction

Summer, 05

Dr. Marcia D. Dixson

5:30-7:50 MTR


Office hours: 4-5:15 MTR

Phone: x 16558

Need an appointment?

email Dr. Dixson



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Chapter 3: Creative ways of collaborating


creative process of breaking a mind set by placing the problem in a different frame of reference

Integrative Problem Solving


Force Field Analysis

Based on the assumption that changes in the situation will occur only as the helpful and restraining forces are changed so that the level where they are balancing is altered. There are two basic methods for changing the equilibrium point between the two sets of forces: increasing the strengths or number of helping forces and decreasing the strength or number of the restraining forces. Analyze the helping forces. Analyze the restraining forces. See what you can change.