COM 323 Business and Professional Communiction
Dr. Marcia D. Dixson
Office hours: 4-5:15 MTR
Phone: x 16558
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Chapter 3: Creative ways of collaborating
creative process of breaking a mind set by placing the problem in a different frame of reference
- What if. . . (What if we don’t accept this cutback in resources as inevitable?
- What if employees really want to produce quality work but find the work environment unmotivating?
- The situation/problem is just like . . .
- The only time anything like this happened before was . .
- This feels like a . . .
- So what?
Integrative Problem Solving
- Expanding the Pie - in a problem of limited resources, rather than fight over the resources, see if there is a way to add more resources (ex.: Continuing Education classes/training to help expand the travel money in our department)
- Bridging - new option to satisfy both parties on important issues (ex.: one child wants Wendy’s the other wants Taco Bell; Mom doesn’t want to be gone long; go through two drive-throughs and bring it home!
Force Field Analysis
Based on the assumption that changes in the situation will occur only as the helpful and restraining forces are changed so that the level where they are balancing is altered. There are two basic methods for changing the equilibrium point between the two sets of forces: increasing the strengths or number of helping forces and decreasing the strength or number of the restraining forces. Analyze the helping forces. Analyze the restraining forces. See what you can change.